Just in case we change our minds...

...about going back to the appliance store where we bought the washer/dryer, we've had a refresher.

Just a little background. We had to buy a washer unexpectedly in June so we went to the same store where we found the great deal on our cooktop. We got a GREAT deal on a Bosch washer so we got the dryer too. (I've compared them to the Lowe's models and we've saved 30% off what we would have paid there.) The delivery went off great the next day and they were so quiet and wonderful! After a few days I noticed a dent in the side of the washer that I hadn't seen at the store but decided to let it go since after all we did buy from a "scratch and dent" type place.

Then about a month later, the washer started to shake...really shake. We went to level out the feet, only to find that we only had 3 feet! Next to the washer we found a paint stick, carefully broken into 5 pieces. We finally figured out that the delivery guys had taken and used the paint stick in place of a foot. When I called the store, I pretty much got the shake off for what the delivery man that they had recommended did. They were "nice" enough to order another foot for us...but when we came to get it, they couldn't find it! The manager ended up bringing it directly to our house when they did.

Fast forward to time to install the cooktop that we bought from the same place. Ken and I are novices when it's comes to buying major appliances except fridges, so we didn't notice that the wires on the bottom didn't look right. Come to find out that the cooktop has been previously installed and the wires had been cut. Instead of 3 feet of metal conduit with the wires in it, there's about 7 inches of just wires.

The store was very agreeable to helping us on this one. We went out last night to pick up the missing part. When we got home, I looked it over.

There's no wires! Just the metal conduit!

I'm just shaking my head at this point. Our contractor believes that he can get the wires to fix this, but now I'm wondering if this will hurt our warranty.